Randburg Amenities
RECEPTION
Our most important priority is to make sure your stay with us is welcoming
and comfortable, if you need any assistance please dial 9 and our
reception team will assist you.
WI-FI/INTERNET CONNECTION
Our unlimited Wi-Fi connection is available 24/7. Please connect your
devices to G-connect, and accept all prompts on our landing page. If you
need assistance connecting to our Wi-Fi, please call reception by dialing
9 on your room telephone.
ADAPTOR/INTERNATIONAL PLUG
We offer International/adaptor plugs from reception at a refundable deposit of R250.
PHONE CALL CHARGES
Your room telephone is able to make in house calls only.
HEATER/AIRCONDITIONING
All our rooms are equipped with heating as well as air conditioning. If you
need assistance with turning it on, please dial 9 and our reception team
will be able to assist.
DEPARTURE
The departure time is 11.00 am. If you would like to extend your stay or
depart later, please call reception to check availability as well as extra
charges.
ELECTRICITY/LOADSHEDDING
Our hotel is powered by a generator. Please allow for the generator to
kick in 2-5 minutes after the power turns off. If you would like more
information regarding loadshedding times please contact reception.
LAUNDRY SERVICE
Please contact the reception before 9.00 am to collect laundry in order to
receive same day service. The service is provided from Monday through
Friday except on public holidays.
LOST AND FOUND
Found items are kept in our lost & found according to legal requirements.
Shipping to you is at your own cost.
LUGGAGE STORAGE
Luggage storage available at the reception desk for safe keeping.
ALL LOYALTY PROGRAMME
Become a member of ALL (Accor Live Limitless) Loyalty Programme. Earn
valuable points on your stay and dining offers to climb up the Status and
benefit from exclusive hotel offers, attractive benefits and perks
worldwide. Join our bonus programme by scanning the QR code below.
NON-SMOKING HOTEL
All guest rooms and public areas within our hotel are strictly non-smoking
according to legal legislation. This includes cigarettes, e-cigarettes,
vapes and hubbly bubblys and any other substance.
Please make use of outdoor dedicated smoking areas.
We appreciate your compliance, however failing will result in a serious
payable fine.
IN-ROOM DINING
Our room service is available from 6.30 am – 9.30 pm. Please contact the
restaurant to place your order.
WAKE UP CALLS
Please contact the reception to schedule your wake up call request.