Nelspruit Amenities
RECEPTION
We understand that your time is precious and therefore our reception is
available to you 24 hours a day, seven days a week, contactable by dialling 9.
WI-FI/INTERNET CONNECTION
Please contact reception for instructions on how to connect to our Wi-Fi
Network by dialing 9 on your telephone.
AIRPORT SHUTTLE
We offer airport shuttles 24/7 for you convenience. Please call reception
to book your shuttle in advance. Shuttles to and from the airport are
charged at R450.00 one way
DOCTOR/AXA SERVICES
Please call reception for AXA/Accor contact numbers in case of any
urgent medical emergencies.
DEPARTURE
The departure time is 11.00 am If you would like to extend your stay or
depart later, please call reception to check availability as well as extra
charges.
ELECTRICITY/LOADSHEDDING
Our hotel is powered by generators, if we are in loadshedding the
generator will start up in seconds after the power turns off. If you would
like more information regarding loadshedding times please contact
reception.
LAUNDRY SERVICE
A laundry box can be found in your room with a list of services with prices. If you
would like your laundry delivered on the same day, please take your box with the
completed list to reception before 9.00. Please dial 9 and contact reception before
9.00 am to collect laundry in order to receive same day service. Laundry services
are provided 7 days a week.
LOST AND FOUND
Found items are kept in our lost & found according to legal requirements.
Shipping to you is at your own cost.
LUGGAGE STORAGE
Luggage storage available at the reception desk for safe keeping.
ALL LOYALTY PROGRAMME
Become a member of Accor ALL Loyalty Programme. Earn valuable points or
climb the ladder and benefit from exclusive hotel offers, attractive benefits and
perks worldwide on accommodation, as well as food and beverage. Join our bonus
program by scanning the QR code (available later in this document).
ROOM ORDERING
Our In Room Dinning menu is available from 7.00 am till 8.30 pm.
Please contact the restaurant to place your order.
WAKE UP CALLS
Please contact the reception to schedule your wake up call, should you require.
NON-SMOKING HOTEL
All guest rooms and public areas within our hotel are strictly non-smoking
according to legal legislation. This includes cigarettes, e-cigarettes,
vapes and hubbly bubblys and any other substance.
Please make use of outdoor dedicated smoking areas.
We appreciate your compliance, however failing will result in a serious
payable fine.